Open Limits is a specialist leadership, communication and business simulation training company serving the UK IT community.
The company focuses on helping IT professionals, service management teams, technical leaders and business stakeholders improve performance through experiential learning, realistic business simulations and practical leadership development.
Open Limits Programmes Combine:
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IT Service Management (ITSM)
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Leadership development
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Communication skills
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Change management
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Team effectiveness
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Business simulations
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Experiential learning
Rather than relying solely on classroom training, Open Limits uses immersive simulations that allow participants to experience business challenges in realistic, high-pressure environments. This approach helps individuals and teams develop practical skills that could be immediately applied in the workplace.
Developing High-Performing Technical Leaders
Leadership & Communication Training
IT Transformation Scenario
The Phoenix Project Simulation
Apollo 13 – An ITSM Case Experience™
Apollo 13 Simulation
Immersive Programmes:
Inspired by NASA's historic Apollo 13 mission, this immersive business simulation places participants in the role of Mission Control, where they must work together to manage incidents, implement change, improve service processes, and maintain customer satisfaction under pressure.
Rather than simply learning frameworks in a classroom, participants experience first-hand how people, processes, and technology interact within a service organisation. Teams are challenged to make critical decisions, solve complex problems, and continually improve service performance while balancing operational and business priorities.
Participants learn how to:
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Apply ITSM and ITIL principles in practice
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Improve service performance
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Increase customer and business focus
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Break down organisational silos
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Improve communication and collaboration
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Lead change effectively
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Measure and improve team performance
Transform Service Management Theory
into Real-World Practice
Apollo 13 Simulation
Transform Service Management Theory
into Real-World Practice
Bringing DevOps and Digital
Transformation to Life
The Phoenix Project Simulation
Based on the bestselling DevOps book The Phoenix Project, this interactive simulation allows participants to experience the challenges faced by modern IT organisations undergoing transformation.
Working through a realistic business scenario, teams must balance competing priorities, improve workflows, eliminate bottlenecks, and deliver value to the business while managing operational demands. The programme provides a practical understanding of how DevOps, Agile, and Lean principles can transform organisational performance.
Many organisations struggle with communication barriers, inefficient processes, and disconnected teams. The Phoenix Project simulation demonstrates how improved collaboration, transparency, and continuous improvement can help organisations deliver better outcomes faster.
What participants learn:
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Core DevOps principles and practices
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Agile and Lean ways of working
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Identifying and removing workflow bottlenecks
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Improving flow and value delivery
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Cross-functional collaboration and teamwork
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Organisational change and transformation strategies
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Leadership approaches that support high-performing teams
Leadership & Communication
Training
Developing the Skills That Drive Business Success
Technical expertise is essential, but today's technology professionals must also be able to lead people, influence stakeholders, and communicate effectively across the organisation.
Open Limits' Leadership & Communication programme is designed specifically for technical professionals, helping them build the confidence and interpersonal skills needed to succeed in increasingly business-focused environments.
Developed for IT managers, service desk leaders, infrastructure teams, project managers, service management professionals, and emerging leaders, these programmes focus on transforming technical experts into effective communicators and capable leaders.
Training Themes Include:
Leadership
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Leading technical teams
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Influencing without authority
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Building high-performing teams
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Change leadership
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Decision making under pressure
Communication
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Stakeholder management
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Customer communication
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Conflict resolution
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Cross-functional collaboration
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Presentation and facilitation skills
Organisational Effectiveness
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Culture and behaviour change
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Team dynamics
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Continuous improvement
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Service excellence
Creating Lasting Impact
Every Open Limits programme is designed to go beyond theory, creating engaging experiences that encourage participants to think differently, work more effectively, and apply new skills immediately in the workplace.
By combining practical learning, real-world scenarios, and proven best practices, Open Limits helps organisations improve performance, strengthen collaboration, and develop the people who drive lasting business success.
