Course Description
ITIL Foundation Version 5 Bridge
The ITIL® Foundation Bridge (Version 5) course is designed specifically for professionals who have already achieved an ITIL 4 Foundation certification and want to transition to the latest ITIL Foundation (Version 5) qualification. Rather than repeating existing knowledge, this bridge course focuses on the new concepts, frameworks, practices, and technologies introduced in Version 5, enabling learners to build on their existing expertise and gain a comprehensive understanding of modern digital product and service management.
ITIL® Foundation Version 5 Bridge Course
Upgrade Your ITIL Knowledge for the Next Generation of Digital Service Management
ITIL Foundation Bridge (Version 5) introduces the latest developments in the ITIL framework and provides a clear understanding of how organisations create, deliver, support, and continually improve digital products and services.
The course explores the evolution of ITIL beyond traditional service management, incorporating emerging technologies, AI-enabled operations, value stream management, and modern product-focused delivery approaches.
Upon completion, learners will be equipped with the knowledge required to successfully sit the ITIL Foundation Bridge (Version 5) examination and progress to higher-level ITIL Version 5 certifications.
Course Objectives
By the end of this course, delegates will be able to:
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Understand the new and updated concepts introduced in ITIL Foundation (Version 5)
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Explain the principles of digital product and service management
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Understand the ITIL Product and Service Lifecycle and how value is delivered throughout it
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Apply the ITIL Four Dimensions of Product and Service Management
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Understand the structure and purpose of the ITIL Value System
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Identify and map value streams to improve organisational performance
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Recognise the role of AI, automation, and data-driven decision-making within ITIL
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Understand governance, continual improvement, and modern service relationships
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Explain how ITIL complements frameworks such as DevOps and PRINCE2
ITIL Foundation (Version 5) Bridge
Course Content:
The ITIL® Foundation 5 Bridge course is specifically designed for learners who have already completed the ITIL® Foundation Version 4 certification.
As the Version 4 Foundation course covers the core ITIL concepts and principles, this Bridge course focuses exclusively on the new and updated content introduced in ITIL Foundation Version 5:
1. Digital Product and Service Management
Explore new ITIL Version 5 concepts, including digital products and services, service relationships, value co-creation, and customer outcomes.
2. The ITIL Four Dimensions
Understand the people, technology, partners, and processes required to deliver successful products and services.
3. The ITIL Product and Service Lifecycle
Learn the key lifecycle activities from discovery and design through to delivery, operation, and support.
4. The ITIL Value System
Examine the guiding principles, governance, value chain, management practices, and continual improvement model that drive value creation.
5. Value Streams and Workflow Optimisation
Discover how value stream mapping and management can improve efficiency, workflow, and service performance.
6. ITIL and Artificial Intelligence
Explore AI, Generative AI, AI governance, and automation within modern product and service management.
7. ITIL and Other Frameworks
Understand how ITIL complements frameworks such as DevOps, PRINCE2, Agile, and modern project delivery approaches.
8. ITIL Certification Examination
Who Is This Course For?
This course is intended for professionals who already hold an ITIL 4 Foundation qualification and want to build on their existing knowledge while upgrading to the latest ITIL Foundation (Version 5) certification.
Certification
The ITIL Foundation Version 5 Bridge examination is included as part of the course.
Upon successful completion, participants will receive the ITIL® Foundation (Version 5) Certificate, accredited by PeopleCert on behalf of AXELOS.
Why Upgrade to ITIL Version 5?
The technology landscape continues to evolve rapidly, with organisations increasingly relying on digital products, AI-powered services, automation, and modern operating models. ITIL Foundation (Version 5) reflects these changes, providing professionals with up-to-date guidance and best practices that align with today's digital business environments.
Upgrading through the ITIL Foundation Bridge course ensures your skills, knowledge, and certification remain current, relevant, and aligned with industry best practice.
Ready to Upgrade Your ITIL Certification?
Take the next step in your professional development and gain the knowledge needed to succeed in today's digital service and product management landscape.
Contact our team to discuss upcoming course dates and enrolment options.
