Professional Training Programs for Modern IT Teams
At Incite Insight, we deliver a comprehensive range of practical training programmes designed to help technology professionals, project teams and business leaders develop the skills needed to succeed in today's fast-changing IT environments.
Our portfolio includes internationally recognised ITIL® certification courses, Agile & Scrum workshops,
immersive gamified business simulations based on real-world IT and DevOps challenges,
and soft skills training tailored specifically for IT professionals.
Our soft skills programmes focus on leadership, communication,
collaboration and stakeholder engagement, helping technical teams work
more effectively across the business.
By combining proven industry frameworks with practical, hands-on
learning, we enable individuals and teams to improve the way
they communicate, deliver services and manage change.
Whether delivered onsite, online or through our
public training schedule, our courses are
designed to strengthen collaboration,
communication, service management,
project delivery and organisational
performance across the entire
technology value chain.
Certification Courses
ITIL® Foundation (Version 5)
Build a Strong Foundation in Modern IT Service Management
The ITIL® Foundation (Version 5) course provides a comprehensive introduction to the world’s leading framework for digital product and service management. Designed for IT professionals looking to develop a common language and understanding of best practice, the course explores key concepts including value creation, service management, governance, continual improvement, AI, and modern ways of working. Delegates will gain a recognised PeopleCert-accredited certification and develop the knowledge needed to improve service delivery, enhance collaboration and progress to higher-level ITIL qualifications.
ITIL® Foundation Bridge (Version 5)
Upgrade Your Existing ITIL Knowledge for the Next Generation
The ITIL® Foundation Bridge course is designed for professionals who already hold an ITIL 4 qualification and want to transition smoothly to Version 5. This focused programme covers the latest developments in digital product and service management, including AI, value stream management, updated lifecycle models and modern operating practices. Delegates can quickly update their knowledge and achieve ITIL® Foundation (Version 5) certification without repeating material they already know, ensuring they remain aligned with current industry best practices.
Workshops
Agile & Scrum 101: Workshop
Learn Agile Principles Through Practical Experience
Agile & Scrum 101 is an intensive two-day workshop that introduces teams to the foundations of Agile delivery and the Scrum framework. Participants learn how to manage requirements, prioritise work, facilitate Scrum ceremonies and deliver value more effectively. The programme culminates in an interactive Theme Park Simulation, where teams experience changing requirements, rapid iteration and collaborative problem-solving in a fun, hands-on environment. Ideal for project managers, product owners and delivery teams, this workshop transforms Agile concepts into practical skills that can be immediately applied in the workplace.
GamingWorks Business Simulations
Apollo 13® Simulation
Strengthen Collaboration and Service Excellence Under Pressure
Inspired by the legendary Apollo 13 mission, this immersive business simulation places participants in NASA’s Mission Control Centre, where they must work together to support a complex space mission. Designed around IT Service Management principles, the simulation helps teams understand end-to-end processes, improve communication, remove inefficiencies and create a culture of continual improvement. Through realistic challenges and collaborative decision-making, participants develop stronger leadership, problem-solving and cross-functional working skills that translate directly into improved service delivery and organisational performance.
The Phoenix Project®
Simulation
Experience DevOps and Agile
Transformation in Action
Based on the bestselling book The Phoenix Project, this highly interactive simulation helps technology teams understand how development, operations and the wider business must work together to deliver value. Participants experience the impact of bottlenecks, technical debt and competing priorities while learning how to improve workflow, increase collaboration and build faster feedback loops. By viewing technology from an end-to-end business perspective, teams gain practical insights into DevOps, Agile thinking and continuous improvement, enabling them to create more resilient and responsive organisations.
MarsLander® Simulation
Create Agile, Lean and High-Performing Service Teams
MarsLander® is an engaging business simulation designed to help organisations evolve from traditional IT operations towards Agile Service Management and DevOps ways of working. Participants work together to support a mission to Mars while facing changing customer demands, service issues and operational challenges. Along the way, teams learn how to improve flow, reduce hand-offs, increase collaboration and create customer-focused service teams. Through four progressive mission stages, delegates experience how continuous improvement, knowledge sharing and end-to-end thinking can help organisations become more agile, efficient and responsive to change.
"It was engaging, challenging and surprisingly fun. We didn't just learn new ways of working- we experienced them." - Tim
Ready to develop stronger teams and drive lasting change?
Whether you're looking to upskill your workforce, strengthen leadership capabilities, or transform the way your teams collaborate, we're here to help.
Our training programmes combine practical learning with real-world application, equipping your people with the skills and confidence to make an immediate impact.
Get in touch with our team today to discuss your goals, explore the right training solutions, and build a programme tailored to your organisation's needs.