Course Description
ITIL Foundation (Version 5)
ITIL® Version 5 is the latest globally recognized framework for managing digital products and technology-based services. It extends beyond traditional IT Service Management (ITSM) to support modern digital service delivery, including automation, artificial intelligence (AI), and digital transformation. The course provides a broad understanding of current service management concepts, terminology, and best practices used worldwide.
ITIL® Foundation (V5) Certificate
Build a Strong Foundation in Modern Service Management
ITIL® Foundation (Version 5) is the latest evolution of the world's most widely adopted framework for service management. Designed for today's digital-first organisations, the course provides a comprehensive introduction to the principles, practices, and terminology used to manage technology-enabled products and services.
Going beyond traditional IT Service Management, ITIL Version 5 incorporates modern approaches to digital products, automation, artificial intelligence, and value creation, helping professionals understand how technology services contribute to business success.
The course includes the official ITIL Foundation examination, and successful delegates will be awarded the internationally recognised ITIL Foundation Certificate.
Course Objectives
By the end of this course, delegates will be able to:
-
Understand the core concepts and terminology of ITIL Version 5.
-
Explain how value is created and co-created through products and services.
-
Understand the structure and purpose of the ITIL framework.
-
Apply the ITIL Guiding Principles to real-world service management scenarios.
-
Understand the ITIL Value System and how its components work together.
-
Recognise the role of governance, continual improvement, and value streams.
-
Understand how ITIL supports modern technologies including automation, AI, and data-driven decision making.
-
Explore the relationship between ITIL and complementary frameworks such as DevOps and PRINCE2.
-
Establish a foundation for progressing to higher-level ITIL qualifications.
ITIL Foundation (Version 5)
Course Content:
1. Key ITIL Concepts and Definitions
-
Product and service management
-
Experience, strategy, and transformation
-
Service offerings
-
Value co-creation
-
Service relationships
2. Four Dimensions of Product and Service Management
Explore the four dimensions that ensure a balanced and effective approach to delivering value:
-
Introduction to the Four Dimensions Model
-
Internal and external influencing factors
-
Building a holistic service management approach
3. Product and Service Lifecycle
Understand how products and services are managed throughout their lifecycle:
-
Lifecycle concepts and structure
-
Purpose and scope of lifecycle activities
-
Delivering value from concept through continual improvement
4. ITIL Value System (SVS)
Learn how the key components of the ITIL framework work together to create value:
-
Components of the ITIL Value System
-
ITIL Guiding Principles
-
Governance
-
Value Chain
-
Management Practices
-
Continual Improvement Model
5. Value Stream Identification, Mapping and Management
Discover how organisations optimise the flow of value:
-
Value stream concepts and terminology
-
Mapping and analysing value streams
-
Applying value streams in practical environments
-
Improving efficiency and service delivery
6. ITIL and Artificial Intelligence (AI)
Examine the growing role of AI in modern service management:
-
Introduction to Artificial Intelligence
-
AI governance considerations within ITIL
-
Opportunities and challenges of AI-enabled services
7. ITIL and Other Frameworks
-
Relationship between ITIL and DevOps
-
Integration of ITIL and PRINCE2
8. ITIL Certification Examination
Who Should Attend?
This course is ideal for:
-
IT professionals seeking a recognised service management qualification.
-
Service Desk Analysts and Team Leaders.
-
IT Support and Operations professionals.
-
Infrastructure and Network teams.
-
Project Managers and Project Coordinators.
-
Service Managers and Service Delivery Managers.
-
Business Analysts and Technology Consultants.
-
Professionals transitioning into service management roles.
-
Individuals who completed an earlier version of ITIL and want to refresh their knowledge.
No prior ITIL certification is required, making this the perfect starting point for anyone new to service management.
For professionals who have previously completed the ITIL® 4 Foundation course, the ITIL® Foundation Bridge (Version 5) programme provides a streamlined pathway to update your knowledge and gain certification in the latest version of ITIL.
Certification
The ITIL Foundation examination is included as part of the course.
Upon successful completion, participants will receive the ITIL® Foundation (Version 5) Certificate, accredited by PeopleCert on behalf of AXELOS.
This certification is internationally recognised and serves as the prerequisite for advanced ITIL qualifications, enabling professionals to continue their development within the ITIL certification pathway.
Ready to Get ITIL Certified?
Take the next step in your IT service management career with the ITIL Foundation (Version 5) Certificate. Gain an internationally recognised qualification, develop in-demand skills, and build the knowledge needed to succeed in today's digital world.
Book your course today or contact us to discuss training options for you or your team.
