Why Public Schedule Training MattersThe Perils of the New Hybrid World: From a training perspective

Today’s business world seems to have aligned well enough with the new, slightly blurred rulebook around hybrid, remote and onsite working.

Some mandate more presence than others. All have a slightly different rule.

The cynics might argue that the rules stem directly from the level of trust of the big bosses and those in charge of the bottom line. Others might say that this is human evolution and a final acceptance of a better work-life balance as purported for generations by our European comrades.

Despite what I believe to be the clear benefits of hybrid working, I feel that we have lost touch a little with the social infrastructure that adds the all-important third dimension to human interaction and the many effervescent benefits that come from it.

Work, as a general ruling practice these days, seems to exist through the screen, a virtual world of politically correct avatars, following screen prompts and being ever mindful of the latest corporate spyware deployment.

But it’s not all doom and gloom, and you do save on the seemingly prehistoric daily commute of yesteryear.

It’s about balance, isn’t it?

The right thing is to keep the right staff and protect the talent from those pesky

competitors…

Why is this relevant to ITIL and technology training you ask? Well, here is the answer:

At Incite Insight, we are all about IT change and transformation initiatives. To achieve this, nine tenths of our law tends to be people management, team builds, re-design, training the troops and introducing new blood.

Technology recruitment will always be a necessary service, but one of the key elements that underpins our work is training and development.

In a pre-COVID life, I used to be an active member of a team tasked with maintaining a public schedule training calendar, where happy delegates would be booked on to real life courses somewhere in London, attend to attain their certificate whilst meeting like-minded, enthusiastic IT professionals along the way.

Often, connections would be made, interactions held, thoughts provoked. Business relationships were made, stretching on thereafter considerably further and deeper than LinkedIn.

ITIL, for example, is an expansive topic and rather subjective within the context of any modern IT environment.

Surely there is real benefit in understanding varying perspectives on it from different industries, different levels of seniority, different depths of wider technology estate?

There is a certain magic to real life connections that cannot be replicated through a screen.

This elusive and intangible magic is lost in any training format- aside that where the whites of people’s eyes meet within the same room for a common purpose:

• Business connections can be forged forevermore with genuine authenticity.

• Careers can be guided.

• Juniors can learn from seniors.

• Seniors can validate their wisdom through juniors.

• Lecturers can challenge and develop all those before them.

• The business social element is captured.

And this is why I am writing this.

As I do, there appears to be no option for public schedule training for ITIL anywhere, unless you fancy paying £4,000 per delegate (true story –

Google it).

And in the era of reduced human touch points, ubiquitous solitude and the

increasingly convoluted quest of managing a remote / hybrid team, this is just not good enough.

So, what is the solution?

Well, the solution is the birth, or re-birth, of a public schedule calendar concept for ITIL and, indeed, many other forms of training. Agile (for those budding Project Managers our there), Gamification (experiential learning days) for DR training, simulated ITIL, or DevOps, guidance of a Senior Management Team that have lost their collective coordinates along the strategic roadmap to their future corporate utopia.

Or just a great away day centred on customer centricity and communication.

The gauntlet has been thrown. Incite Insight have donned the cape and will now push forward with our latest effort to challenge the training status quo that is 2026.

We have already hosted our first ITIL (Version 5) Foundation course, live onboard HMS Belfast, where candidates got to look around the warship in-between live, interactive ITIL learning sessions. There was a live exam on day 2 – no more pesky proxy exam voucher scenarios with a webcam and questionable ethics, and the sessions were run by one of the most experienced ITIL Lecturers within the UK.

He claims to have trained more people in ITIL Foundation than any other. I can’t quantify his claim, but I can vouch for his credentials.

So, if any of this resonates with you and you want to join our merry crusade to better learning experiences, more fun with ITIL (other training also available) and enhanced human interaction and debate, please feel free to sign up to the next course in 2026.

The next time you’re thinking of investing nearly £1K in training for yourself or one of your team members, look for the real return on investment in the conversations, interactions, and true connections that can be made.

ITIL training…it’s not just the course that counts; it’s the people attending it.

Why make it virtual…when you can add a third dimension and make it live.

Written by Giles Vernon, Commercial Director @ Incite Insight Ltd